Hour one
i
A real read.
One of the three of us reads your note. If we have a clarifying question (a photo helps, an exact TV model), we ask it before quoting.
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A note from the workshop · No. 04
Write us a
short note.
Don't worry about getting the wording right. A photo of the wall, the make and size of your TV, and a sentence about how you live in the room is plenty. We'll write back the same day with a fixed figure and our next two open visits.
A small note
"If it's after hours, we'll reply first thing in the morning. Always before lunch."
Chapter one · The form
Four small lines.
The shortest form we could make and still write back with something useful. Everything else, we'll ask about by reply.
Chapter two · After you send it
What happens
What happens
in the next
twenty-four hours.
No automated chain. A real person reads your note, writes back, and offers a fixed figure plus our next two open visits. That's the whole loop.
Same day
ii
A written reply.
A fixed figure, what's included, the next two open visits, and a sentence about anything we noticed in your photo that affects the placement.
When you're ready
iii
You choose a visit.
Pick the slot that suits you. We confirm by return and pencil it into the studio diary. Nothing else needed until the morning of.
Morning of
iv
A small text.
A short message to confirm we're on the way, with a two-hour arrival window — no four-hour mystery. The afternoon belongs to your room.
Chapter three · Where we go
A workshop's
A workshop's
reach is small,
on purpose.
We work across the city we live in and one ring of suburbs around it. Outside that, we'd be driving more than installing, and we don't think the room would feel better for it. If you're further out, drop us a note anyway — we'll know an installer we'd send our own family to.
A small note
On weekends.
We hold our Saturday slots for installs that genuinely can't be done midweek. Two installers, four bookings on a Saturday — that's the whole calendar. Booking ahead by a week or two is the easiest way in.
Sunday is closed, gently. We've never met a TV install that couldn't wait until Monday morning.